1/Shipping

Items are shipped within 3-5 business days of payment.
Shipment from israel takes up to 10-14 buisness days within europe and USA and up to 21 buisness days overseas.
In some cases or busy times as christmas for example, packages might take up to 31 days.
We do our best to deliver your order as fast as possible.

Need a speedy delivery? 
For an additional $28 shipping we can ensure delivery within 3-5 business days with an express mail service to USA & Europe and up to 5-7 business days to Australia and the east.
Please contact me for this service .

Our items are shipped with registered mail ( Eco post ) through ISRAEL POST  and we provide you a tracking number.

Customs and import taxes -
Buyers are responsible for any customs and import taxes that may apply.

Since my items are made of real leather please allow small imperfection as they are part of the beauty within working with natural materials.

2/Returns and exchange details

We gladly accept returns, exchanges, and cancellations

Contact me within: 5 days of delivery

Ship items back within: 7 days of delivery

Request a cancellation within: 3 days of purchase

If for any reason you are not setisfied with the purchase, please contact us and we will do the best to solve the problem.
If you wish to return your perchase you can return it within 5 days of receiving it. 
The item must be returned in the condition it was received and you will get a full refund to your credit card through paypal.

The buyer responsible for returned shipping cost.

Please make sure the item is packet up safely so it wont get damaged on the way back.

Questions about your order?

Please contact us if you have any problems with your order help@pancha.me